The Zambia Tourism Agency in conjunction with Skyview Solution
Limited organized its first Hotel Show in Lusaka, at the Taj Pamodzi
Hotel on December 4th and 5th, 2019.
The hotel expo with the
theme “Hospitality in the Digital Age”, saw reputable local and foreign
entrepreneurs in attendance. The Hotel Show created a platform that
provided direct access to renowned suppliers to meet with investors,
buyers, and entrepreneurs.
INFRATEL Corporation Limited, was
introduced to the Hospitality Industry through the Chief Information
Officer (CIO), Mr Zeko Mbumwae.
Mr Mbumwae presented on
“Optimization of Data for improved customer service and guest
retention.’ A well-articulated presentation that unveiled the need of
INFRATEL services in the Hospitality Industry. He encouraged the hotel
industry to capture, store and profile data for hotel clients so that
service personalization can be attained through data analysis. The hotel
industry was urged to increase its online presence through social
media, websites and mobile applications. The hotel customers of this age
are digital and mobile.
INFRATEL CIO further encouraged the
hospitality industry to focus on Digital transformation for optimum
business efficiency. He out lined the services offered by INFRATEL that
would benefit the Hospitality industry in a digital age such as follows:
- Data Backup Services,
- Corporate Emails,
- Software and Website development,
- Website hosting and Domain Registration
- Storage renting
- Disaster recovery plans for business continuity.
his conclusion, Mr. Mbumwae assured the Hospitality industry of
INFRATEL’s global accreditation, certification, high level of security
and 99.982% service availability.