13 Dec 2019

The Zambia Tourism Agency in conjunction with Skyview Solution Limited organized its first Hotel Show in Lusaka, at the Taj Pamodzi Hotel on December 4th and 5th, 2019.

The hotel expo with the theme “Hospitality in the Digital Age”, saw reputable local and foreign entrepreneurs in attendance. The Hotel Show created a platform that provided direct access to renowned suppliers to meet with investors, buyers, and entrepreneurs.

INFRATEL Corporation Limited, was introduced to the Hospitality Industry through the Chief Information Officer (CIO), Mr Zeko Mbumwae.

Mr Mbumwae presented on “Optimization of Data for improved customer service and guest retention.’ A well-articulated presentation that unveiled the need of INFRATEL services in the Hospitality Industry. He encouraged the hotel industry to capture, store and profile data for hotel clients so that service personalization can be attained through data analysis. The hotel industry was urged to increase its online presence through social media, websites and mobile applications. The hotel customers of this age are digital and mobile.

INFRATEL CIO further encouraged the hospitality industry to focus on Digital transformation for optimum business efficiency. He out lined the services offered by INFRATEL that would benefit the Hospitality industry in a digital age such as follows:

  •  Data Backup Services,
  •  Corporate Emails,
  • Software and Website development,
  • Website hosting and Domain Registration
  • Storage renting
  • Disaster recovery plans for business continuity.

In his conclusion, Mr. Mbumwae assured the Hospitality industry of INFRATEL’s global accreditation, certification, high level of security and 99.982% service availability.